a) We will contact you to better understand the issue in a manner most convenient to you, whether it be email, skype, or in person.
b) If confidentiality is requested, we will protect it. This means we will NEVER give your name or any identifiable information to the Co-op staff or any other individual during or after our COSAS term.
c) If you choose to contact us anonymously, then we will uphold your confidentiality and we will not try to find your identity.
a) Before discussing your concerns with the Co-op office, we will ensure you agree with everything we are going to disclose to them as well. We guarantee 100% transparency through the process.
a) With your permission, we will meet with the co-op office in order to address your concerns and follow up with you after the meeting.
a) Depending on the nature of your concern, we will let you know how the Co-op office plan to address the issue as well as their side of the story.
b) If it is an urgent matter, we will work with you in order to find another professional outside the Co-op office to address your concerns (Director of Undergraduate Careers, UBC Career staff, etc.).